# Something is broken and you can't find an IT monkey ## Step 1: Wait 10 minutes If 10 minutes have passed continue to the next step. ## Step 2: Try and find the service that broke Check the [status page](https://status.becharge.be) - Cairne, Baine, Grogu: Restart the respective database - Static: Restart the webserver ### Anything else: Stop, you can't fix it ## Step 3: Login to our maintenance tool - Open our [cockpit instance](https://grogu.becharge.be) - Login using the credentials found in Lastpass (search for 'maintenance') ## Step 4: Select the correct server: Top left of the page, click on the arrow pointing down ## Step 5: Restart the service Left side of the page click 'Terminal' and paste the following command: ### Database: ``` sudo systemctl restart mariadb ``` ### Webserver: ``` sudo systemctl restart nginx ``` ## Step 6: Wait 5 minutes Is it still broken? Continue to the next step. ## Step 7: Try restarting the server Left side of the page click 'Terminal' and paste the following command: ``` sudo systemctl shutdown -r now ``` ## Step 8: Wait 5 minutes Is it still broken? Find help.